FAQ
Please find below the answers to frequently asked questions regarding our products, deliveries, shipping etc. If you don't find
the answers you are looking for or need additional information, don't hesitate to get in contact with us.
No, it is not necessary to create an account. You can also order products as a guest in our webshop at the stated gross prices.
However, customers without an account must always pay in advance using one of the payment methods offered in our shop.
Attention:
As a business customer, you must always create an account to be eligible for attractive discounts, special promotions, useful extra functions in the shop and buying on account (after a positive credit check with our credit insurance company). Of course you can also contact our sales department.
In our webshop you can pay with the most common payment methods such as: Ideal, Bancontact (previous MisterCash), Sofort, Bunq, Belfius, Paypal.
Which payment methods are active during the checkout process depends on the country you entered at the billing address.
In addition, for customers with an account (and a positive credit check), the payment option "Buy on account" will be activated, which allows you to pay afterwards within the agreed payment term.
All online payments in our webshop are handled securely by our payment service provider Sisow by Buckaroo
Which carrier we work with depends on the size, weight and destination of the shipment:
- Shipments up to 30 kg., a maximum length of 100 cm. and a destination within the EU will be shipped via PostNL.
- All other shipments within the EU we will sent with our regular freight forwarder.
- Urgent shipments and shipments outside the EU we only sent in advance consultation with you via DHL, Fedex or UPS.
- We can arrange worldwide sea and air freight for you on request. Please contact us for the possibilities.
Every product in our webshop is indicated with a delivery time.
After placing an order in our webshop, you will automatically receive an
order overview by email. We will check and proces your order asap. We
will contact you in case of uncertainties.
Once we have processed your order, you will receive a definitive
order confirmation. On this confirmation, you will always find an expected delivery date.
We always make every effort to ensure this expected delivery date, but
with special ordered products we depend on different external parties.
For this reason we cannot guarantee the mentioned delivery date for
100%. We kindly ask for your understanding.
When you want more certainty on the delivery time (e.g. in case of project planning), please always contact us!
To save shipping costs, transport movements and our environment we will
always deliver your orders complete, unless you indicate otherwise.
Please keep in mind when ordering on-stock and special products in one order!
- Reclamations regarding incorrect and / or damaged delivered goods have to be made within 8 working days after receipt.
- Goods ordered especially for you cannot be returned.
- Incorrectly ordered products must be returned within 30 days after delivery.
- We reserve the right to settle 15% handling costs if the goods have been incorrectly ordered by you.
- Returns are only accepted after written approval by Dekker Technical Products.
- Returned goods have to be unused, undamaged and in the original packaging.